FAQ


Do I have to make an appointment or can I just walk in?

The practice primarily works on an appointment basis. Please contact the practice to make an appointment. Walk-in patients are welcome however patients with appointments and emergencies are treated with priority.


Do I need a long consultation?

We do standard 15 minute appointments. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments


How are diagnostic test results managed?

Test results are only given to the patient concerned, these results may be given over the phone by an experienced practice nurse, however you will generally be asked to make an appointment with your Doctor to follow up.


How do I get a medical certificate?

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.


Is it possible to have telephone consultations?

In keeping with our philosophy of best practice, telephone consultations will not be carried out and patients are encouraged to make an appointment with the receptionist. If you require nursing advice you may be directed to an experienced practice nurse. For emergencies, please call 000 immediately.


How is my confidentiality and privacy managed?

Your medical and personal information is strictly confidential and we take great care to maintain its privacy.  Your doctor can provide you with a copy of your medical information on request. The confidentiality of your medical information is regulated by the Health Records Act 2001 (Vic) and the Privacy Act 1998.  Details of our privacy policy can be requested at the clinic.

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.


How do I transfer my Medical records from my old practice/ doctors to this practice?

Please ask the reception team for a ‘transfer of medical records’ request.


Do I need to make an appointment for blood test?

As long as you have a pathology request form from your GP, you do not need to make a booking, just visit your local pathology collection centre with your request form.


I am a work cover patient, how can I organise a consultation with a doctor?

Work cover patients will be treated the same as regular patients. These patients must inform their employer before their first consultation and provide a claim number related to their current case.


I would like to see a specialist. How can I organise a specialist consultation?

Specialists typically require a referral letter from a GP. Please make an appointment with a GP to ask about a referral letter.